Notices and News

Government re food & medication deliveries

If you feel that you should be classed as vulnerable but have not yet heard anything from the

Government re food/medication deliveries. Please use these telephone numbers.


Local Authority Area Advice if unable to register on-line

Please contact the City Council’s Caring for Plymouth Service on

01752 668000 


Exeter, North, East,

South Hams & West Devon


Please contact Devon County Council on

0345 155 1011


Parish Council – Coronavirus (Covid 19) – Post 6.

Some of this is a duplication of previous posts which is to ensure the relevant previous information remains easily accessible.

The government advice on isolating yourself and family if you show symptoms and advice on isolating/shielding is on the link below.

The Government has launched its Coronavirus Information Service on WhatsApp. The free service is an automated ‘chatbot’ that will provide information on coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting. More information can be found on the Government website.

The link below is the the government advice site for employees with information about entitlements etc. This is clearly evolving quickly but the site should be updated frequently.

The Money Saving Expert is a good source of advice on benefits, potential help for the self employed and salary and rental protection schemes.

Devon County Council and South Hams District Council have advice pages on their websites.

The Citizens Advice Service is continuing to work but only offers advice remotely. You can contact them in the following ways.

Adviceline 03444 111 444 (Monday - Friday 9am - 4pm)

Email: From the ‘Contact us’ page select ‘Email’ and click ‘Use our online form’

WhatsApp 07497 758779

Letter: Citizens Advice, Follaton House, Plymouth Road, Totnes TQ9 5NE

If you have a fever it is recommended that paracetamol is the first line drug to take. Many branded products also contain paracetamol so please check ingredients and do not exceed the recommended daily dose. If you do please seek medical advice.

The Minor Injuries Unit at Totnes has been closed .

The Minor Injuries units at Kingsbridge and the Cumberland Centre in Plymouth remain open. Please use them appropriately.

MIU - Cumberland Centre (Plymouth)
Damerel Close

Tel: (01752) 434390
Opening times: 08:30 - 22:00 (09:00 - 22:00 Thursdays)
Opening days: 7 days per week
X-ray available: 09:00 - 20:45 (7 days)
MIU - South Hams Hospital (Kingsbridge)
Plymouth Road

Tel: (01548) 852349
Opening times: 09:00 - 17:00
Opening days: 7 days per week
X-ray available: 09:00 - 17:00 (Mon-Fri)

If family carers become ill the following organisations may be able to assist:

Care Direct                            0345 155 1007

Social Services                      0345 600 0388

Disability Information Service  0345 155 1005

If you believe that you might need support from the community  please contact Cllr Andrew Hollett, details below. If you have neighbours or friends who may not be accessing this site but you feel they may benefit please ask them to contact Andrew or give permission for you to do so.

If you are willing to be a Community Volunteer to help with the above or be willing to make regular phone contact to someone to ease the isolation please contact Cllr Trudie Timlin Brown also details below.

Cllr Andrew Hollett. Tel. 830361 Email:

Cllr Trudie  Timlin Brown   Tel  830683  Email:

As mentioned in our previous post we are aware that the level of media coverage can make this situation feel overwhelming and frightening leading to anxiety in people. If you are concerned or don't understand some of the terms in the media or advice sites Clr Baumer (Retired Consultant) and Di Baumer ( Retired Public Health Nurse) have kindly offered to give telephone or email advice. They can be contacted as detailed below. This is NOT an alternative to receiving individual advice from your GP or Specialist Medical Care Team. It is part of our broader community response.

Dr H. Baumer Tel.830274 Email:

Di Baumer Tel. 830274 Email:

Many people will have stocked up on staples but be finding fresh produce more difficult. Holbeton Village Stores already delivers milk and will be happy to deliver vegetable boxes/bags. Please discuss with Jack Purkis. 830246 or

To protect the shop staff it is safer to order a delivery. If you go into use the Post Office please follow the guidelines posted on the door  about accessing the premises.

We have been liaising with Ivybridge Food Bank about providing support for those in need. The Parish Council  have been issued with a supply of vouchers.  If you need to access the food bank for food parcels please contact Mark Sims 07771 818358  email:  Mark can also collect parcels for those who are shielding/isolating themselves. Food banks are really struggling as people prioritise themselves. If you are able to donate food  locally it will be much appreciated. Financial donations can be made online to the Trussell Trust.

Prescription Collection Service.

We have some noble volunteers who have agreed to collect prescriptions from those who are isolating or are unable to for other reasons. Cllr Baumer has kindly agreed to support this service.

Bel Dixon 07803608418.mailto: and Laura Kirkland  07815917519 mailto: will collect from Yealm Medical Centre

Sue Howard 01752830644 or 07909 888 739; or Gina Hay 01752 830516 or 07880 720 580;   will collect from Modbury H.C.

For those who have a laptop or mobile phone they can be an invaluable way of maintaining contact with family and friends, locally, nationally or internationally. Many of us have them but are unsure of how to use these features to for example make video calls so we can chat for example with grandchildren. Jack Purkis has kindly offered to help anyone who would like to set up a What's app group on an android mobile phone. Pete Stevens can assist with setting up Skype on laptops, and What's App/Facetime on phones Tel :830780 Email: Andrew Hollett can also offer help in this area if needed. There are  also advice/tutorials on You Tube that are easy to follow.

Being physically active is a really good way to maintain your physical and mental wellbeing as you adjust to the challenges of these difficult times. Whether you’re young or old, a first timer or a gym regular, doing it on your own or with your family, Active Devon has some great ideas for how you can keep active while you're staying at home to protect the NHS and save lives.Visit their #StayInWorkOut page for more information.

Although the libraries are closed books can still be downloaded from Devon County Council library website.

A local resident has suggested Wok Your Way Devon who are delivering asian food to this area once a week. Their facebook page has more information.

Lawsons in Ivybridge has closed but is still taking orders for home delivery (charges apply). They can supply crafting, baking, gardening, DIY equipment.Ivybridge - 01752 892543

Fordbrook Nursery ( the one below Otter) are also still supplying via delivery only. For home delivery Tel. 01752 880315 between 9 and 12 am. Minimum order - £20 Orders under £50 - £5 delivery charge

Devon shows it's Proud to Care

Hundreds of people have stepped up to help support the county’s most vulnerable by applying for roles in health and social care, following the launch of our Proud to Care campaign this week.

The coronavirus outbreak (COVID-19) means there’s an even greater demand for Healthcare Assistants in residential homes, people’s own homes and hospitals in Devon so temporary and permanent workers are needed to fill a variety of shift work.

You don’t necessarily need qualifications or previous work experience. What’s important are your values and attitude towards working with people who need care, and your ability to cope in challenging environments.

Find out more, including how to register, on the Proud To Care website.

If you have other suggestions for activities please share with me via email:

When having shopping delivered it is suggested you wash all packaging with a disinfected cloth before putting it away, other people will have handled it. Run vegetables under the tap before putting away. Stand at least 3 steps away from the person delivering and ideally do not answer the door until the items have been left on the doorstep. Wash your hands with soap and water for 20 seconds after putting items away. Soap and water is more effective than using hand sanitiser.

Many thanks to all the people who have volunteered, it is much appreciated . We are in this for the long haul and you will be needed. Can I also thank my fellow councillors for all they are doing.

We are keen for this information to be circulated as widely as possible so if you can pass the links on or print it off and give to neighbours that would be helpful.

C L Ackroyd

DCC – Covid-19 Update

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Monday 6 April 2020

Sign up to this update and manage subscription preferences

We've started the week today by welcoming the first cohort of trainees for the new Healthcare Assistant roles. Welcome all! These positions will provide essential support to health and social care providers. More than 600 people have registered so far, and with more to follow we hope.

We've also taken a decision to increase the amounts we pay to care providers, so that in turn they can pay their care workers significantly more per hour. We think that this will help boost recruitment to the sector, and it should help care providers retain staff once we're beyond coronavirus (COVID-19).

None of us should need reminding, but as the weather looks fine for the early part of the week, it's worth saying: Please, stick to the guidance. Stay home, protect the NHS, save lives.

In this update:

  • Hundreds of people sign up to help care in Devon
  • Help the NHS coordinate its response using the Coronavirus Status Checker
  • Support for vulnerable people who are 'shielding'
  • Care workers see a boost to their salaries
  • Can you help record life on lockdown?
  • Awarding GCSEs, AS levels and A Levels


Hundreds answer the call to help care

blue proud to care campaign graphic Hundreds of people across Devon have answered the call to help care for the county's most vulnerable residents.

It follows our appeal (with the NHS) last week as we launched an urgent campaign to recruit Healthcare Assistants to support social care providers and the NHS during the coronavirus pandemic.

The first group of trainees began their training today, with a three-day fast-track course taught by a team of experienced social workers and health and care professionals. Once trained the new recruits will be deployed to a variety of settings including people’s homes, hospitals and care homes. They will support people with their personal care needs including eating, drinking and washing, which will reduce the pressure on existing health and care staff.

Find out more, including how to register, on the Proud To Care website.

Virtual careers fair

man working on a laptopWe're working hard to help local businesses through the coronavirus (COVID-19) outbreak and ensure a strong recovery for the local economy.

Businesses should visit the Heart of the South West Growth Hub to find essential information on available support and advice.

A virtual careers fair has also been launched by the Heart of the South West Local Enterprise Partnership and local authorities for all those across the Heart of the South West area who are currently out of work.

Keeping people safe and well

Share your symptoms with the NHS status tracker

lady sat on sofa coughingA new Coronavirus Status Checker that will help the NHS coordinate its response and build up additional data on the coronavirus (COVID-19) outbreak has been launched.

People with potential coronavirus symptoms are being asked to complete the status checker and answer a short series of questions, which will tell the NHS about their experience.

It is open to anyone in the UK to access on the NHS website and in its initial phase the NHS is particularly keen for anyone who thinks they may be displaying potential coronavirus symptoms, no matter how mild, to complete it. However, it's not a triage or clinical advice tool, and those using the status checker should still visit 111 online for medical advice about their symptoms.

Support for vulnerable people who are 'shielding'

elderly ladies hands in lapThe NHS has identified people who have a high risk of getting severely ill if they catch coronavirus (COVID-19), because of their underlying health conditions.

We've updated the information on our website today about support for this extremely vulnerable group, including how to register on the government website.  If you are in this group, you may have received a letter or text message from the NHS or been contacted by your GP. The government will arrange free weekly delivery of food direct to your house, and you can request other sorts of help available to you locally as well.

Helping pharmacies to help you

medicine bottles in gloved handsPharmacy teams are working around the clock to make sure customers get the medicines they need, but pharmacies are feeling the same pressure as other parts of the healthcare system.

Some pharmacies are having to change the way they work in order to keep customers and staff safe, so please be patient and treat staff with respect as they do their job.

There are no shortages of medicines so please order and buy products as normal and remember, some over-the-counter medicines can be bought elsewhere.  Pharmacies in Devon will be open on Good Friday and Easter Monday but please only visit them if you really need to.


Can you help record life during lockdown?

A young lady talks to an older lady on the phone through a windowThe Beaford Archive is a much-loved record of everyday life in northern Devon, containing over 80,000 of James Ravilious's photographs taken at the end of the last century.

It's been reopened for the first time in 30 years and North Devonians are now being asked to help compile the coronavirus chapter for future generations.

Find out how to take part on the Beaford Archive website.

Help us to keep Devon well informed

woman holding phone next to a laptopPlease forward this email to anyone you think would find it useful and encourage them to sign up.

You can also can share this update on social media and in any online groups you're part of by using the 'view it as a webpage' link at the top of the email.

Don't forget you can also find and follow us on Facebook @OfficialDevonCC, Twitter @DevonCC, Instagram @devoncountycouncil or LinkedIn @devon-county-council for regular coronavirus updates, and to join the #WeAreDevon community.

Stay connected - find out what's going on near you

graphic of tablet and wifi connectionWe started this ConnectMe coronavirus update and  coronavirus (COVID-19) pages on our website to bring to you the latest news and information from us and around us to help you during this difficult time. We hope that you find it helpful.

Our other local government colleagues in Devon also have dedicated webpages and produce regular updates about their services during this period that you can receive straight to your computers, tablets and mobiles.

Service updates

Care workers see a boost to their salaries

gloved handsOur Pandemic Response Management Team made a rapid decision on Friday to increase the amounts we pay to care providers, in order to significantly raise the pay to home care workers.

It should see care workers’ salaries – those working under contract to the Council – raised to a minimum of £10 per hour, when many currently are receiving the national minimum wage at £8.72 per hour.

You can read the full story on our Newscentre website.

Trading Standards advice for hospitality sector

Trading standards officers in high vis jacketsEaster is traditionally seen as the start of the holiday season for many businesses, but our Trading Standards team is reminding owners of guest houses, hotels, campsites and restaurants to remain closed this Easter to help reduce the spread of coronavirus (COVID-19).

Most businesses are abiding with the new rules, but enforcement action will be taken against those who choose to ignore the government rules.

Holidaymakers are also reminded that visiting the West Country for leisure is not regarded as essential travel and they risk receiving a fine from the police.

Awarding GCSEs, AS levels and A Levels

school tie and prefect badgeSince the Secretary of State for Education announced that the 2020 exam series in England would be cancelled to help fight the spread of coronavirus (COVID-19), the Department for Education (DfE) has been working to develop a process which fairly recognises students’ work and makes sure they get their grades in time to progress.

The DfE has written a letter to students who were expecting to take their exams this summer which explains this process and what to expect. They have also published a guidance document for parents, carers, teachers and students with greater detail.

social media iconsFind and follow us on Facebook @OfficialDevonCC, Twitter @DevonCC, Instagram @devoncountycouncil or LinkedIn @devon-county-council for regular coronavirus updates, and to join the #WeAreDevon community.
Stay Home, Protect the NHS, Save Lives banner

The latest national advice on coronavirus (COVID-19) is available on the
Government website and NHS website.

You can find local guidance and information about the impacts on our services on the Devon County Council website.

Please note that all of our sites and offices are closed to the public, except for necessary prearranged visits, but you can still contact us if you need to.

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Stay Connected to other local authorities in Devon

You have received this message because you have previously subscribed to receive news and information about Devon County Council's services.

Information about coronavirus is available in different languages and formats including Easy Read from Learning Disability Devon and British Sign Language (BSL) from Sign Health. BSL users can contact Devon County Council using the InterpretersLive service. If you need information in another language or format please let us know by email via or phone 0345 155 1015 or SMS text (text ‘Devon’ then your message to 80011)

Councils Delivered Business Support of Over £9.2 Million

South Hams District and West Devon Borough Councils have handed out essential funding of over £9.2 million received from the Government to support local businesses affected by COVID-19.

This is providing a crucial lifeline to businesses in the current economic climate, and will help the local economy to survive.

Across the two Councils, £9.2 million is on its way to 703 businesses in the South Hams and West Devon so far.

This is the conclusion of, what has been, a complex and difficult process since the measure was announced in the Budget.  During that period the Councils have taken over 12,000 calls from businesses and sent out nearly 5,500 letters to eligible businesses for business grants.

With over 2,500 applications received so far, there has been a Herculean effort by the Councils to get essential funding out to those who urgently need it, since the Councils received the funding from the Government on 1 April.

If you haven’t yet applied for your grant on the Councils’ websites, please do so as soon as possible so that they can process your claim. You will need your unique reference number from the letter sent to your business rate contact address to be able to apply online.

South Hams and West Devon’s voices are being added to those of neighbouring councils Devon, Plymouth and Torbay in lobbying Government over the severity of the economic situation for Devon.  They reinforce the report from neighbouring councils in calling for Government to support those businesses who don’t fit into any of the support measures already announced.

This includes a £40 million Response and Recovery Fund which is flexible enough to allow funding grants for small businesses missing out on Government support.  Also being lobbied for are loans for businesses with a turnover over £45 million, along with a request for speeding up support for the self-employed.

Cllr Judy Pearce, Leader of South Hams District Council, said: “I’m pleased to say that all letters to businesses who may be eligible for funding grants have now gone out.  Due to security processes, you will have to pick up your letter from your place of business but if this is difficult, call us and we will make other arrangements.  Our officers have worked long hours over the weekend to work through the payments as quickly as possible and the first payments have now gone out electronically, direct into bank accounts.  Businesses will receive an email when their payment has been authorised but it will take two days for the money to reach their bank accounts.

“We absolutely feel the frustration of those businesses who fall between the gaps of the current funding packages available, simply because their rates and rent are combined together or because they sit just outside of the Government’s thresholds for grants.  We want to assure you that we have not forgotten about you and we are heavily lobbying Government to find a solution to help you get the support you need.”

Cllr Neil Jory, Leader of West Devon Borough Council, added: “We fully understand that time is of the essence to help businesses to survive in the current climate and I urge everyone to support our local businesses who are still able to operate to help them to stay afloat.  If we don’t support them through this crisis, they will most certainly struggle to survive, so let’s rally round them.

“We also know that some businesses still need workers such as crop pickers which are desperately needed at the moment to harvest crops so they don’t get wasted.  We’re currently working out how to put those people in need of short term work in touch with the businesses who currently have work available.”

The Councils encourage anyone needing support to engage with them through their website and they will respond as quickly as they can.

Find more information on each of the Council's website at:

Or follow on social media at:







NHS asks people to share their coronavirus symptoms to help others

A new Coronavirus Status Checker will help the NHS coordinate its response and build up additional data on the COVID-19 outbreak.

A new Coronavirus Status Checker that will help the NHS coordinate its response and build up additional data on the COVID-19 outbreak has been launched today by Health and Social Care Secretary Matt Hancock.

People with potential coronavirus symptoms are now being asked to complete the status checker and answer a short series of questions which will tell the NHS about their experience.

It is open to anyone in the UK to use on the NHS website and in its initial phase the NHS is particularly keen for anyone who thinks they may be displaying potential coronavirus symptoms, no matter how mild, to complete it.

Status Checker users are clearly told at the beginning and the end of the survey that it is not a triage or clinical advice tool, and that they should visit 111 online for medical advice about their symptoms.

The information gathered will help the NHS to plan its response to the outbreak, indicating when and where more resources like oxygen, ventilators and additional staff might be needed and will provide valuable insight into the development and progression of the virus across the country.

Health and Social Care Secretary Matt Hancock said:

Technology and data is playing a vital role in battling coronavirus and supporting our heroic NHS frontline workers to save lives, protect the vulnerable, and relive pressure on the NHS.

We must learn as much as possible about this virus, and we are asking the whole nation to join this effort.

If anyone has experienced symptoms of COVID-19 I would urge you to use our new status checker app to help us to collect essential information on the virus and allow us to better allocate NHS resources where they are needed most.

The service is hosted on the NHS website and is available to access openly, with links directly from the NHS 111 online coronavirus service and NHS coronavirus pages.

The initiative is a collaboration between NHS England, NHSX, NHS Digital and Public Health England at the request of the Health and Social Care Secretary.

The creators of a number of independent apps and websites which have already launched to collect similar data have agreed to work openly with the NHS and align their products and data as part of this central, national effort.

Information collected by the NHS Coronavirus Status Checker will form part of a core national COVID-19 dataset held by NHS England.

The tool is live now and people can complete the survey either for themselves or on behalf of someone else with their permission.

It asks them:

  • why they are staying at home
  • to choose from a series of options to describe how they are feeling
  • whether they have any other health problems
  • their date of birth
  • their postcode
  • how many people are living in their home.

The Coronavirus Status Checker, which is the latest example of the NHS harnessing the power of technology and data to help it tackle the epidemic, is part of the NHS coronavirus service. It complements the NHS 111 online coronavirus tool launched earlier this month, which gives the public digital access to health advice, isolation notes and a daily text messaging service for those self-isolating with symptoms.

The Status Checker will not identify users from the information they provide, although it will cross-reference data from other sources to ensure it avoids counting people twice.

The answers given by the public will only be used by the NHS and trusted organisations working directly with the NHS in response to coronavirus. The information will not be retained any longer than is strictly necessary post COVID-19.

Prof Keith Willett, Strategic Incident Director NHS England, said:

We know large volumes of people are visiting NHS 111 online each day, reporting potential coronavirus symptoms and being advised to self-isolate, and it will be hugely valuable for the NHS if we can learn more about these people and their experiences.

By taking a few moments to answer these questions, you can play your part in helping the NHS put its resources in the right places, at the right time, to save lives.

  • The survey can be accessed on the NHS website at
  • The Coronavirus Status Checker has initially been developed for NHS England. Data will be made available for the devolved administrations to support their response needs