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Welcome

Healthwatch Devon logoHealthwatch Devon is the independent champion for health and social care services across Devon. We are part of a national network of Local Healthwatch that was set up under the Health and Social Care Act 2012.

It's our job to listen to your experiences of using health and care services - both good and bad, and share these with those who have the power to make change happen.

What you are telling us...

Share your experience here

Healthwatch Quarterly Impact Report : January to March 2024

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.  This quarter we have:

  • met hundreds of local people at community events across Devon, Plymouth & Torbay

  • Social media users have seen our posts over 100,000 times with 5,000 of you seeing our Email Bulletins

  • 100 people have reviewed services on our feedback websites

  • escalated 118 of your complaints or concerns to those in charge

  • 446 of you have shared your health or care feedback with us this quarter

  • helped 138 of you looking for advice on other organisations

  • released 2 reports on local Emergency Departments and Pharmacy services

  • had in-depth conversations with 35 patients at the brand new Royal Eye Infirmary building in Plymouth to find out what they think of it

Find out more by downloading the report below!

Read our report here

Pharmacy: what people want

Healthwatch England have published their report, containing research they have conducted to find out your opinions towards pharmacy at the outset of the Pharmacy First scheme.

In general, people welcome the Pharmacy First scheme which enables community pharmacies to supply prescription medicines (where appropriate) to manage seven common conditions. However, issues such as closures, medication shortages, and cost of living have proved to be problematic.

Read the full report for more details on their research, findings and calls on the government and NHS England to address barriers to enhance the potential of community pharmacies.

Read the report here

Get your prescriptions before the May Bank Holidays.

Most practices ask patients to order prescriptions up to three working days in advance, check with your practice.

Find out how to order a repeat prescription here

Message from NHS Devon – Lynton Health Centre Arrangements from 1 May 2024

Fuller & Forbes will run Lynton Health Centre as a branch site of their existing practice, Queens Medical centre in Barnstaple, from 1 May 2024. Dr Mark Fuller and Methven Forbes have extensive experience of providing general practice services in other parts of the country, but more locally, they provide GP services in Barnstaple, and Plymouth.

You do not need to take any action. Medical records will automatically transfer to the new provider and care will continue. Please note, this does not mean you have to remain at that practice, and you have the choice to move to a different practice if you wish.

Symphony Healthcare Services would like to extend its gratitude to the staff and patients of Lynton Health Centre for their patience and engagement following the organisation’s announcement to give notice to terminate the practice contract. They are aware of how important local care is and are thankful that Queens Medical Centre were able to take up the contract to continue a service within the town.

For more information click here

Union urges NHSE to avert possible GP industrial action

GP leaders have declared that they are officially ‘in dispute’ with NHS England (NHSE) due to the profession’s concerns about their contract for 2024-25.

They are also writing to every integrated care system asking them to put the prospect of future GP action on their risk registers.

The warning came in a letter to Dr Amanda Doyle, National Director for Primary Care and Community Services at NHS England.

The GP contract for 24-25 was introduced despite the BMA telling NHSE in February it opposed the below-inflation deal, which wasn’t enough to support practices with their workload.

Read the full article here

Are you interested in helping to improve the provision of phone and video call healthcare?

University of Plymouth and Devon Communities Together want to hear about your experiences of having appointments by phone or video conference.

If you are an adult (18+) and have had a telephone or video appointment with any of these clinicians:

  • Physiotherapist

  • Occupational Therapist

  • Dietician

  • Speech and Language Therapist

  • Podiatrist

...then they'd love to welcome you to one of the upcoming workshops:

  • East Devon (Honiton) - Tuesday 21st May 1pm-3pm

  • West Devon (Okehampton) - Tuesday 28th May 1pm-3pm

If you would like to attend, or want more information, please contact info@devoncommunities.org.uk or call 01392 248919.

Email info@devoncommunities.org.uk for more information

Get your seasonal COVID-19 booster vaccination

The spring COVID-19 booster is now available to those who:

  • Are aged 75 years and over

  • Live in care homes

  • Those aged six months and over with a weakened immune system.

You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.

Book a COVID-19 vaccination here

Share for Better Care

Your voice matters!

Sharing feedback about your experience of NHS and social care services can make a huge difference and help staff deliver the best care possible for you and your loved ones. Good or bad, we want to hear your story.

Share your experiences with us:

Call us for free on 0800 520 0640
Email us at info@hwdpt.org
Review a local service on our website

Share your feedback with us today!

Maternal Mental Health Awareness Week

This awareness week is a week-long campaign dedicated to talking about mental health problems before, during and after pregnancy.

This includes:

  • Raising public and professional awareness of perinatal mental health problems

  • Advocating for women and families impacted

  • changing attitudes

  • Helping people access the information, care and support they need to recover

The week is organised and led by MMHA member Perinatal Mental Health Partnership UK (PMHP UK), who launched the first-ever UK Maternal Mental Health Awareness Week in 2017.

PMHP UK is a small group of individuals, including parents with lived experience and clinicians, who came together to raise awareness of maternal mental health.

Learn more about the week here

Mental Health Awareness Week 2024

This year's Mental Health Awareness Week is taking place from 13th - 19th May and the theme is "Movement: Moving more for our mental health".

Mental Health Awareness Week happens every year, and it's an opportunity for the whole of the UK to come together to focus on getting good mental health. The week aims to tackle stigma and help people understand and prioritise their and others' mental health.

Find out more about this year's mental health awareness week here

Type 1 diabetes priority setting partnership ranking survey

Can you help decide the important questions that should be answered by research to improve the wellbeing of people and families impacted by type 1 diabetes?

This survey is for people over the age of 18 who have ever been diagnosed with type 1 diabetes, someone who is close to someone who lives with type 1 diabetes (eg family member, partner or friend) or are a professional involved in the care of adults with type 1 diabetes.

They are asking people to select from a list provided by the type 1 diabetes community of research priorities and help create a Top 10 list of research priorities.

Complete the survey here

Cost of living statement by SignHealth

SignHealth are a passionate and caring Deaf-led team working towards a future where there are no barriers to good health and wellbeing for Deaf people, they partner with the NHS and service providers across the country.

Get regular updates from SignHealth here

Your feedback matters

Share your experience of a local service by clicking here
If you would like to share your story of using local health and social care services in a more general way please click here to fill out our ‘Have Your Say’ form.

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